Shipping FAQ
Processing time
The processing time of the item is the time from the receipt of your order to the shipment. After receiving your order, we perform strict quality control and testing to ensure the quality of the product to your satisfaction before shipment. The processing of your order usually takes 2-7 business days. However, please note that the processing time may also be affected by the stock of individual items, the time of year, national holidays, etc.
*If you want to cancel any item of your order, just send us a request via email or contact form. We will get back to you within 24 hours. We cannot cancel orders that have already shipped, allow changes, or make address changes.
Delivery time = processing time + shipping time
Shipping time
Once your order has been shipped, the estimated delivery time is between 5 and 12 business days, depending on the country or region.
For your information, we provide the following delivery times by country:
| COUNTRy | discountS | delivery | Shipping | SERVICE |
|---|---|---|---|---|
| UK |
Over 45 GBP 35 - 44.99 GBP 0 - 34.99 GBP |
Free 3.99 7.99 |
5-8 Business Days | Standard |
| USA | Over 45 USD 35 - 44.99 USD 0 - 34.99 USD |
Free 4.99 9.99 |
5-12 Business Days | Standard |
| Europe | Over 45 EUR 35 - 44.99 EUR 0 - 34.99 EUR |
Free 4.99 8.99 |
5-8 Business Days | Standard |
| AUS & NZ | Over 90 AUD 60 - 89.99 AUD 0 - 59.99 AUD |
Free 7.99 14.99 |
5-12 Business Days | Standard |
| International | Over 45 GBP 35 - 44.99 GBP 0 - 34.99 GBP |
Free 3.99 7.99 |
5-15 Business Days | Standard |
Where can I find my tracking number?
When your items are shipped, you should receive an automatic notification from the system via email giving you a tracking number.
If you haven't received one or the tracking number isn't working, don't worry. Contact us and we will solve the problem!
Please email us at info@razys.com and we will be happy to help.
Unexpected delays
In some cases, delivery may take longer than the standard shipping times listed above. External factors can cause shipping delays, such as international customs clearance and holidays, which we cannot control. Please contact us if your package is taking too long to arrive, and we will work with you to resolve any situation.